Ordering, Payment & Shipping Info

Ordering - Payment - Shipping & Handling

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	Mailing address: Mark Stonich Bikesmith Design 5349 Elliot Ave S Minneapolis MN 55417-1741 For Short Cranks Email:shortbikecranks@gmail.com For Cotter Presses, Fixed Cup Tools & cotters Email:bikesmithdesign@gmail.com Phone 612-710-9593	When emailing me about cranks, please include "crank", "cranks" or "crankset" in your subject line. When emailing about Cotter Presses or Cotters please include "cotter" somewhere in your subject line. When emailing about the Fixed Cup Tool please include "Fixed Cup" in your subject line.
Before contacting me about short cranks - If you haven't already done so, please read www.bikesmithdesign.com/Short_Cranks/crank-questions.html Answer any questions and follow any links that apply to your situation.

Email is not 100% reliable.
Maybe not even 99%

I will respond to any email within 2 days, even if it's just "Confirming that I got your email, but I'm too busy right now to respond fully."
If you request a PayPal invoice you should get one within 24 hours.
If you don't hear back within that timeframe, either I didn't get your email, you didn't get my response or invoice or maybe I just got so busy I forgot.
In any case, please try again. And if you still don't get a response, please phone me at 612-710-9593.

Ordering

I don't have an eCommerce site. So for Short Cranks just contact us at shortbikecranks@gmail.com
For Cotter Presses, Fixed Cup Tools contact me at bikesmithdesign@gmail.com
or (612) 710-9593 and let us know what you need.
Do not send money, without contacting me 1st to check on current price and availability.
(Except cotter presses and fixed cup tools. I always have those on hand at the price on the web page.)

Payment

I have a PayPal.com account, where all you need is my email address, bikesmithdesign@gmail.com and your credit card number.

If you need help, go to https://www.paypal.com click on HELP (at top of page) and select "How do I send Money"

If you pay by PayPal, please send me a separate email letting me know you have done so. Not all of their "You've got Money" notices get through Earthlink's overzealous spam filter. Also, please verify that the address you have on file with PayPal is current. (I have had some problems with this lately)

Or: Personal checks or Money Orders made out to "Bikesmith Design". (Postal money orders should be made out to "Mark Stonich") and sent to the address above

Credit Card: If you want to pay by credit card, ask me to send you a PayPal invoice. When you open the invoice, click on [Pay Invoice] and
you will be offered the option to pay by PayPal, Visa, MasterCard, American Express or Discover

Shipping
&
Handling

S&H in the US

Crank Arms or Cranksets; Varies by weight and location. Contact me for current rates.
Cotter Press, Fixed Cup Tool or Both $10

S&H to Most Foreign Countries

Contact me for current rates.

I ship using US Postal Service Priority Mail. 2-3 day delivery in the Continental US. (95% in 2 days)
Or, US Postal Service First Class Mail International. 6-10 business day delivery to most countries. (But in some countries, notably UK and Canada, items very occasionally languish in customs for weeks.)

US Postal Service has been fantastic for us. No complaints in 15 years and about 4,000 shipments. ("Lost" items have always turned up in the recipient's mailroom or their local post office.)
On the Framebuilders & Classic Bike lists I often see complaints about FedEx and UPS. Never about the U.S. Post Office.

USPS Small Flat Rate Boxes $10 S&H to anywhere in the USA
This is an economical way to ship small items, especially heavy ones like cotter presses.
Dimensions 8-5/8" x 5-3/8" x 1-5/8" (219mm x 136mm x 41mm) :: 4 lb (1.814 kg.) weight limit for foreign shipments.